Frequently Asked Questions
CLUB
I just joined the club. Now what?
Welcome to the club! We make our wines with you in mind and we wouldn’t be here today without the support of our wonderful club members. New members receive our current club shipment in the mail shortly after joining.
Your first action as a new member should be to create your member account here using the email address associated with your club membership. This is an important account that will automatically apply membership discounts to your order at check out and give you access to limited releases. This is also where you can update your current credit card, shipping/billing address, whether you’d like your club box shipped to you or pick up at the winery and more.
Note: New members who sign up 4 weeks before the next release will have the upcoming release as their first shipment instead of the current release.
How do I log into my club account and update my information?
Log into your member account here or click on the person icon at the top right corner of the website. If you can’t remember your information, click Forgot Password to reset. If you’re new, make sure to create an account first. Use the email address associated with your club membership.
To update your address: Log in and go to Memberships > View my Memberships to review or update your current shipping and billing address. It’s important to make sure your information is current ahead of our Fall, Spring and Summer releases.
To update credit card information: Log in and go to Memberships > View my memberships > Billing and Payments. Then update or add your credit card information.
I’ll be out of town for an upcoming release. How do I hold or skip?
Life often gets busy. Whether you’re traveling or a club shipment isn’t at a convenient time, we can “hold” a club box and reschedule to deliver it at a more convenient time. Broc club members can also “skip” one club shipment per year. That means you keep your club membership, discounts and perks and the next shipment will be ready for you!
To request a hold or skip a shipment, email wineclub@broccellars.com.
I have a question for a custom box or need to order wine for an upcoming event. Can I talk to someone?
Yes! Our informed and friendly club team is dedicated to helping our members and their wine needs. Call or text (510) 424-7323 or email wineclub@broccellars.com. Club concierge hours are Monday-Friday 10AM - 4PM.
Can I gift a club membership?
Yes! You can give the gift of our current releases. Or even more simply, you can also give a gift card. Contact us wineclub@broccellars.com to get your gift set up.
How do I cancel my membership?
We ask for a commitment to receive at least 3 consecutive shipments to be a part of the Broc Wine Club. If you want to inquire about canceling or skipping an upcoming club membership due to travel, a move or other life changes, email our club concierge who can assist wineclub@broccellars.com.
